SNUBBED BY SOCIETY / CUSTOMER CARE
GOOD GEAR.
CLEAR RETURNS.
A 14-day return window for eligible unworn, unwashed items.
Effective September 25, 2026
Request your return through Customer Care. No restocking fee.
Eligible returns
Contact us within 14 calendar days after delivery to request a change-of-mind or sizing return. Items must be unworn, unwashed, and in their original condition, with original tags still attached if they were supplied. Trying a shirt on indoors to check fit is fine; please keep it free of odors, stains, and damage.
Our standard collection designs remain eligible under this policy even though they are made after you order. Any exception for a separately offered, personally customized item would be clearly stated before purchase. Faulty or incorrectly supplied items are handled separately below.
How to start a return
- Open Customer Care and choose “Return or exchange.”
- Include your order number, the item and size, and the reason for the return.
- We will provide return instructions and the correct return address. Do not send an item to an address printed on a shipping label without confirming with us.
- Send the eligible item within 14 days after we provide those instructions. Use trackable postage and keep your receipt.
Who pays return shipping?
For a change of mind or a size you selected, you pay return postage. We do not charge a restocking fee or deduct the original free standard shipping from an eligible refund. If we supplied the wrong item or it is defective, we cover reasonable return shipping or arrange another appropriate solution; please contact us before buying return postage.
Refunds
After the returned item arrives, we will inspect it and notify you of the result. We issue approved refunds to the original payment method within 7 business days of receipt, including applicable tax on the refunded item. Your bank or payment provider may need additional time to post the credit. If we cannot approve a return, we will explain why and discuss the next step before disposing of or reshipping the item.
Exchanges
Tell us the size or design you need. We will confirm availability and the best way to arrange the exchange. An exchange may be handled as a return and a new order; we will explain any price difference first.
Damaged, defective, or incorrect items
Contact us as soon as you notice a problem. Include the order number, a description, and photographs if available; if photographs are difficult for you to provide, tell us so we can offer another way to help. We will review the issue and arrange an appropriate replacement or refund. The 14-day change-of-mind window does not remove any legal rights you have for defective, misdescribed, or undelivered goods.
Cancellations
We can cancel and fully refund an order before production begins. Please send requests promptly through Customer Care. Once production starts, cancellation may not be possible, but eligible items can still be returned. Delayed-shipment cancellation rights are explained in the Shipping Policy.
